Drop down field, automation of emails based on drop down values

[MJJALP]

I have a dropdown field for architecture review - There are 3 values - Architecture Review Needed,  then second is - Review Completed, and third is More Information needed.  I'm then creating an automation process to where each of those values goes to a different individual (the email automation) and body of email changes based on what was selected.  - Not able to get the flow of the automation to work - what am I missing to accomplish this?  I have it started off with the checking for a trigger - this field value changed, then I state if its equal to REVIEW REQUESTED then it creates an email - I need it to check the other 2 values as well - and unsure how to accomplish this - can you assist please.

[Bill Sheboy · Accepted solution]

Hi @MJJALP 

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this (e.g., company-managed, team-managed, etc.), 
• an image of your complete automation rule in a single image for continuity,
• images of any relevant actions / conditions / branches,
• an image of the audit log details showing the rule execution, and
• explain what is not working as expected and why you believe that to be the case.

Until we see those...

For a scenario like this, you could try using the if / else block or if the email bodies are not too complex, use Lookup Tables for the content:

• https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block
• https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table

Kind regards,
Bill

[MJJALP]

Thanks Bill

Team Managed

Seems like it only goes to the first check not the other 2 values.

Field:  Architecture Review Indicator

Drop down values -

* Review Required

* Review Completed

* Additional information needed

Logic

* When value changes for Architecture review field

I then check to see if the indicator equals "Additional information needed"

THEN if it does I then send email to XYZ person

Then I check gain that fields to see if it equals REVIEW COMPLETED

then If it does I create email to XYZ person

Lastly I check for REVIEW REQUIRED value

then if it does I send an email to XYZ person .

Now it is like a nested IF statement.  Did I think of this right or ?

[Bill Sheboy]

Are you using an if / else block for each condition, as @Trudy Claspill shows in her response: https://community.atlassian.com/forums/Jira-questions/Re-Drop-down-field-automation-of-emails-based-on-drop-d/qaq-p/2967258/comment-id/1110642#M1110642

Or individual conditions?

Clarifying this is one of the reasons I asked to see an image of your complete rule.

[Varsha Joshi · Accepted solution]

Would it be possible to provide a screenshot of your automation rule?

[Trudy Claspill · Accepted solution]

Hello @MJJALP 

When asking for help with an automation rule, it will enable us to better help you if you provide screen images showing your complete automation rule.

Without that my suggestion is that you need to use an IF/ELSE construct to check the value of the dropdown.

If field value = X
  then send email to A
Else if field value = Y
  then send email to B
Else
  send email to C

https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block

[MJJALP]

I think I got it with the if statements - testing!!