Double repeat issues

[Robin Versteeg]

I'm using the repeat issue feature on Jira to create recurring tasks. I would use recurring tasks for this, except I don't have the permissions needed to be able to (browse users and groups). 

To get to my problem. A couple of months ago some of my repeat issues appeared twice, created minutes from each other. This didn't happen to al of them, just a couple. I tried to find why this happend, but couldn't find anything. I kept an eye on it the following months, but it didn't happen again. Until today, or a couple of days ago when the tickets where created. Some of the repeat issues have repeated twice.

This is mainly just annoying, and I just delete the duplicate, but I can't find out why it happens. The log book doesn't show repeat issue (as far as i'm aware) so I can't see if there is some kind of error.

If anyone knows why this happens, and how to prevent this from happening again, I would greatly appreciate your help.

(sorry for the potentialy bad English)

[John Funk]

Hi Robin - Welcome to the Atlassian Community!

It's hard to tell without seeing how you are creating the tickets and why it would create twice. Is there something different about the tickets created one and those created twice? 

Also, you might take a look at this article and see if it might be time to reconfigure how you have this set up. 

https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

[Robin Versteeg]

Hi John,

The tickets are (re)created using the repeat issue feature (see picture below). There is no (clear) difference between the tickets created once and tickets created twice. It happend in multiple different projects, and multiple different issue types. 

Earlier this year I had the opossing problem that some of my repeat issue hadn't repeated, even though the original ticket said it did.

[John Funk]

So is an add-on app function? 

[Robin Versteeg]

As far as i'm aware it's a standard Jira function. But it could be an add-on app installed before I started. 

[John Funk]

Yes, probably so. Take a look at Apps > Manage you apps to see what is there.