Done work items are not appearing in JQL search - in All work search

[Bhavana V]

In my Jira Product Discovery project (3D PD), a work item such as RU3D-363 is in Closed/Done status.

However, searching for it using JQL key = RU3D-363 returns no results in All work / Search work items.

I have already disabled the Hide done work items setting for the 3D PD space, but the issue still does not appear in the JQL results.

The work item can still be opened directly using its URL.

Please confirm whether this is a known Jira issue/bug and provide the correct fix or workaround.

[Duc Thang TRAN]

Hello @Bhavana V 

I don't use Jira Product Discovery myself, but if it behaves like Jira, an archived issue can no longer be found through JQL but  it remains accessible if you have a direct link
BR

[Karsten Gutjahr]

Hi @Bhavana V welcome to the Atlassian Community.

That sound quiete strange, I never heard of that behavior before. The JQL should return the work item whether you hide done work items or not.

Is it like that with all done work items? Did you copy & paste the work item key oder did you type it?

Is the name of the status "Closed/Done"? That's a custom status, right?

Best wishes

Karsten