Done ticket appears in newly created sprint, with no option to remove it

[Mohan J Shelar]

Hi Team - I started a new sprint but somehow a done ticket is also appeared in this ticket with following details. I could not find an option to remove this done ticket from my current sprint.

My current sprint is 2299

Any help.

[Prachi Bolar]

Hello Mohan,

Welcome to community :) 

could you please check this article :https://support.atlassian.com/jira/kb/done-or-resolved-issues-appear-in-a-scrum-board-backlog/

Incase you still facing issues please reach out to support here : https://support.atlassian.com/contact/ so that team can check your instance directly

Thank You,

Prachi

[Carlos Garcia Navarro]

Hi @Mohan J Shelar , is 'Done' associated to the rightmost column on the board? Does this work item have any incomplete subtasks? Is it in any other board?

[Mohan J Shelar]

Hi @Carlos Garcia Navarro 

It has got no subtasks under this ticket, it has got a parent though.

It is only under one board.

[Carlos Garcia Navarro]

Is the resolution set for the ticket? 

[Mohan J Shelar]