Do we need to perform re-index after restarting the JIRA?

[Mohammad_Fareed_Ismail]

After restarting the JIRA, i was re-rerouted to the configuration page after few seconds the app is running. Before got rerouted, i was able to login to the JIRA and view issues that was created before the restart. 

I have done the reconfiguration, but after i restart the JIRA (after performing the new config), i am again able to access to the JIRA with my login that i used before the restart and i was able to view the existing issues that was created before the first restart. After few seconds, when i want to view the issue, it got redirected to the login page which i can access it with my newly created account. But all the existing issue is gone. I have checked the DB, all issues created are still kept in the DB. 

[Petter Gonçalves]

Hello @Mohammad_Fareed_Ismail

Thank you for reaching out.

Usually, it is not necessary to re-index Jira application after a restart, however, it is possible that an index problem can be causing the issue. To properly troubleshoot it, please follow the steps below:

1. Restart your application once again by following the steps of the documentation below:
   Start and Stop Jira applications 
2. If the problem keeps occurring, try to run a re-index and an Integrity Checker in your application
3. You mentioned that you are now using a different account to log in. Please, check if your new account has the Browser projects permissions and is added to the correct security levels, as mentioned in the documentation below:
   Managing project permissions 
   Configuring issue-level security 

Let us know if you have any questions.

[Mohammad_Fareed_Ismail]

Hi Petter,

Thanks for the reply. I am using docker for JIRA. I restarted the JIRQ by issuing the docker container restart command.

The new admin account after login, there is no project available. I would need to create a new project to access the system setting.

I will perform the re-index and will share with you the outcome.

[Petter Gonçalves]

All right @Mohammad_Fareed_Ismail

We will be waiting for the outcome of your re-index and integrity checker.

Additionally, can you confirm if the first admin account that you used before is still available in Jira? Also, are the projects displaying for this account?

[Mohammad_Fareed_Ismail]

Hi Petter,

All user accounts and admin accounts are still intact and available in the database. I'm using Postgres as a DB. However, i can't use the account when I restart the JIRA. What would be happened if I create a new project with the new Admin account? Would the Jira Volume directory or the DB get overwritten?

I cant perform the re-index and integrity checker as I would need to create a new project before I can enter the System setting.

Kindly advise.

[Petter Gonçalves]

Hello @Mohammad_Fareed_Ismail

I believe we are having some misunderstands here. Please, allow me to bring you some concepts and questions so we can confirm we are on the same page:

All user accounts and admin accounts are still intact and available in the database. I'm using Postgres as a DB. However, i can't use the account when I restart the JIRA.

Can you please provide us more details on why you are not being able to use the initial site-admin account you used for your Jira application? What is the error you are facing?

I cant perform the re-index and integrity checker as I would need to create a new project before I can enter the System setting.

You don't need to create a new project to run the re-index or integrity checker. basically, you just need to follow the way in the documentation to run each procedure.

Additionally, you mentioned before that your database still has all the issues and settings you created before. Can you try to backup your instance and restore it again?

[Mohammad_Fareed_Ismail]

Hi Petter,

After the JIRA restarted, I was directed to the JIRA configuration page. It's like a newly installed JIRA. The admin account creation was part of the config. I would also need to key in the license key. After I created a new admin account, I can log in to the JIRA with the newly created account, but it's like a brand new JIRA. I believe, to further proceed with the integrity checker and re-index, I am required to create a project as there is no way I can access the "System". I believe the re-index or integrity checker can only be done if the project is created. In my case, there is no project. The old admin account or other user accounts cant login to JIRA as they do not exist. There is no error can be seen from the logs. The DB that stored all the data before the restart can be connected without issue.

I have done the backup of the DB. If I start the JIRA with my current DB settings, it can be connected to the DB but it seems like JIRA cant pull the existing record for display.

My JIRA is running on a container, the jiraVolume is well mounted and the data before the restart are all still in the folder. I even checked the directory in the container, the old data are all there. Please help me, Petter, I have been stuck for days. I don't want to lose all the 1-year-old data and current issues that the team is currently working on.

[Mohammad_Fareed_Ismail]

The changes that I have made to the DB is to use a postgress:11 image as the latest image of postgress is not compatible with the postgress 11. I got the incompatibility error when starting up the DB with the newer version on postgress. Just a note, the DB also has been restarted, not only the JIRA

[Mohammad_Fareed_Ismail]

Hi Petter,

My apologize, i can proceed with the "System" settings and perform the re-index and integrity check.. but it didnt solve the issue. When i,m login with this new admin account, there is no projects, no users and etc. It is like the first time i entered into JIRA after installation. But like i mentioned in my earlier post, for few seconds after the restart, i am able to login using the old admin account and view all the available issues and projects.