Do we have a way to display date and time in SLA's instead of hours and minutes only?

[FurtherEdge Corporation]

In viewing tickets, SLA's are displayed in time format only. Same goes in extracting it to Excel file. How do we customize it to get date and time?

[Tom Lister]

Hi @FurtherEdge Corporation

I am not aware of any option to do this in standard service desk. There may be plugins to add options like this. The calculation would probably be simplistic. What is the date when awaiting customer response and sla stops counting.

using scriptrunner scripted fields would give you an option to create your own field based on other field values for reporting and export.

[FurtherEdge Corporation]

Thanks Tom! I'll give this a try.