Do Jira Reports only acknowledge the Done status?

[Lisa Besteni]

We have several team workflows that have several statuses prior to Done that they use as holding bins for work not yet released to production (e.g  "Release Ready" "In Staging" etc).  They have set them in green on the workflows indicating they are in the "resolved" state.

We'd like to know Committed vs Resolved by sprint which is listed in the velocity report but if a team only takes a jira card to "In staging" will the report never show that work as completed? 

Is there a way for the reports to attribute completed work from another status?  

Many thanks for you help.

[Nic Brough -Adaptavist- · Accepted solution]

Yes and no.

Plain Jira works primarily off the Resolution field.  If it is empty, the issue is unresolved and needs more attention or work.  If the Resolution is filled with any value (even words like "not done", "open", "unresolved"), then the issue is resolved and needs no more attention.

But the Scrum boards and reports look at the column that the issue is in on the board.  If it's in the last column on the board, the issue is "done".  Any other column means "not done".  (Column is determined by status, most of us map all the end status like "closed", "done", "cancelled" into that last column to tell Scrum boards the issue needs no more work)

Kanban boards also look at the last column, and hence status, but to avoid your done column always just getting longer, additionally have a sub-filter that removes things you don't want to see on your board anymore - typically this is either "fix version is set" or "issue not updated in the last fortnight"

[Lisa Besteni]

Thank you.  We have several status in the last column but still our velocity reports in Jira don't seem to show the full breadth of work in the reporting.  Items go into "Merged" which is in the last column but Jira doesn't see it as "Done".  

[Nic Brough -Adaptavist-]

Reporting outside the boards is a little different.

Most of Jira looks to the resolution field for "done".  If the field is empty, an issue is not done.  If the field is filled (with any text, including "unresolved"), then the issue is done.

I suspect you're setting a resolution as your issues go into "done", but not when you go into "merged"