Discrepancy between jira history and audit log

[Usha Rani Pala]

Hi Atlassian Community,

I noticed mismatch in jira:

1) The issue history shows a field was updated by a person with exact date and time.
2) But there is no corresponding entry in the Audit Log.

The person was saying that they just viewed not modified it,

could anyone help me understand why this inconsistency occurs and how to verify what actually happened?

[Trudy Claspill]

Hello @Usha Rani Pala 

Welcome to the Atlassian community.

The system Audit Log does not record every change in every field for every issue. For details about what it does include, refer to

https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/

The individual issue's History is the "Audit Log" for changes to fields for that issue.

If the user did not make the change you could investigate if they caused an Automation Rule to run which made the change on their behalf.

[Usha Rani Pala]

Hi @Trudy Claspill,

The field update is visible in the issue history, but there is no corresponding entry in audit log. considering the scope of the issue is significant, (I've checked and don't have automation rule to run on this) how can this be investigated further?

[Trudy Claspill]

I've already explained why there is no entry in the System Audit Log.

You could open a support request directly with Atlassian for additional help investigating the issue.

https://support.atlassian.com/contact/#/