Disable the popups Someone Needs access to Jira when I put an email address in an item description

[Deb Moyer]

When adding text to a Jira item description, if I add an email address, Jira gives a popup that says Someone needs access to Jira: email@example.com doesn't have access to SPACE/PROJECT. Invite them to join your.  Invite / Not Now.

I want to disable this completely. We often put email addresses in items as usernames or as part of the task, and that person does NOT need access to jira. If someone accidentally clicks invite, that would be bad.

[Hamza Chundrigar · Accepted solution]

Hi @Deb Moyer - welcome to the Atlassian community!

There's no setting that hides that popup on its own, but you can pull its teeth completely by turning off user invites. The prompt only exists because, by default, anyone on your site is allowed to invite new people; once that permission is gone, the prompt can't do anything, and for regular users it should stop appearing at all.

An org admin will need to make the change

1. Go to admin.atlassian.com and pick your organization.
2. Select Apps, then App access settings. (On some sites this still shows as Products, then User access settings; Atlassian is mid-rename.)
3. Open the User invites tab.
4. For Jira (and Confluence if you use it), set Existing user permissions to Don't allow invites. If you'd rather keep a safety valve, Require admin approval turns an accidental Invite click into a request an admin can decline, instead of an instant grant.

While you're in there, check the Approved domains tab too. If your company domain is approved with automatic access, an accidental invite to a colleague's address skips approval entirely and takes up a paid seat the moment it's sent. On Standard every one of those is billable, so this closes a small cost leak along with the annoyance.

[Deb Moyer]

I changed the setting to 'don't allow invites' for all our products (jira, bitbucket) last week. 

However, I think part of the issue might be that even though only our company staff with company emails have Jira access, they are set up as external users (a legacy from when we self-hosted Jira). I'm going to connect with out Google workspace, which I'm thinking will resolve the popups. Fingers crossed anyway.