Disable notifications for specific issue type if issue is assigned

[Michał Tkaczuk]

Hi,

I need turn off notification for specific issue type. We have to disable email for subtask because our user get three emails instead one. How can I do it? I tried creating new event and implement it on workflow post function as "Fire a..." however something goes wrong. Is it possible? If yes explain me how. It should be disabled by every single status on workflow.

[Joe Pitt]

@Alexander Pappert is correct, you can't disable for a single issue type. Notifications are driven by events executing. Your thought to create a new event was on the right track, but you don't say what went wrong. I presume you don't have the notification scheme send for the new event. New custom events fire during transitions, but creating, commenting, or editing an issue also triggers notifications unrelated to the workflow notifications. 

[Michał Tkaczuk]

Ok, so thank you for explanation.

[Joe Pitt]

If this satisfies your question, please accept the answer 

[Alexander Pappert]

maybe you should solve the bug why the user gets 3 mails instead of only one

I think you can't disable notification per issue type

[Michał Tkaczuk]

Because we need assigne user for two subtasks two which are related with parent issue and I implemented automation which assigne user from main issue. Then coworkers get three emails because he/she is assigned in three issues. However I would like to send him message only if he/she is assigned for parent issue exclude subtask.

[Alexander Pappert]

As far as I know it is system behaviour that when a user is assigned to a task the gets a mail.

assigned in 3 subtasks means 3 mails, this is no bug