Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Disable notifications for specific issue type if issue is assigned

Michał Tkaczuk
Contributor
July 10, 2023

Hi,

I need turn off notification for specific issue type. We have to disable email for subtask because our user get three emails instead one. How can I do it? I tried creating new event and implement it on workflow post function as "Fire a..." however something goes wrong. Is it possible? If yes explain me how. It should be disabled by every single status on workflow.

2 answers

0 votes
Joe Pitt
Community Champion
July 11, 2023

@Alexander Pappert is correct, you can't disable for a single issue type. Notifications are driven by events executing. Your thought to create a new event was on the right track, but you don't say what went wrong. I presume you don't have the notification scheme send for the new event. New custom events fire during transitions, but creating, commenting, or editing an issue also triggers notifications unrelated to the workflow notifications. 

Michał Tkaczuk
Contributor
July 11, 2023

Ok, so thank you for explanation.

Joe Pitt
Community Champion
July 11, 2023

If this satisfies your question, please accept the answer 

0 votes
Alexander Pappert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 11, 2023

maybe you should solve the bug why the user gets 3 mails instead of only one

I think you can't disable notification per issue type

Michał Tkaczuk
Contributor
July 11, 2023

Because we need assigne user for two subtasks two which are related with parent issue and I implemented automation which assigne user from main issue. Then coworkers get three emails because he/she is assigned in three issues. However I would like to send him message only if he/she is assigned for parent issue exclude subtask.

Like Alexander Pappert likes this
Alexander Pappert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 12, 2023

As far as I know it is system behaviour that when a user is assigned to a task the gets a mail.

assigned in 3 subtasks means 3 mails, this is no bug

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events