Difference between JiRa and Jira Service desk

[Gwen Tanyi]

What is the main difference between the two from a technical perspective.. since I can use the tool to do a variety of different things.. that is JIRA.. do i need JIRA Service desk?

[Nic Brough -Adaptavist- · Accepted solution]

Jira is an issue tracker, and the core of the system.

Jira Service Desk sits on top of Jira, adding a simplified interface aimed at service desk type usage. So you get customer portals and Service Level Agreement stuff out of JSD, on top of your standard issues in Jira

If you're happy with Jira, great, stick with it. If you have users who find it complex and just want simple "raise request, get it dealt with" functions, and/or you have SLAs to drive your work and reporting, then you should definitely look at JSD