Development panel shows 'We couldn't load your related work Refresh the page to try again.'

[Aseel K K]

We have a Jira account that is connected with the GitHub app, and we were creating branch for each task/issue through Jira. Suddenly, one day, the development section is empty. We tried removing GitHub and adding it again, but it still doesn't work. On the development panel on the task, it shows 'connect development tools', but when we click on it takes us to the development section, which says 'We couldn't load your related work. Refresh the page to try again. It's okay if we won't get the branch history on Jira tasks. But at least new branch creation should work. How to resolve this?

[Germán Morales _ Hiera]

Hi Aseel,

Assuming this is Jira Cloud with the GitHub for Jira integration, I would check a few things separately because the Development page and the issue-level Development panel depend on several pieces working together.

1. Confirm the GitHub integration is still connected correctly
Ask a Jira admin to go to the GitHub/Jira integration settings and confirm that the correct GitHub organization and repositories are still connected. Removing and re-adding the app can sometimes leave repository/project links incomplete.

2. Check the Jira permission
Users need the “View development tools” permission in the Jira project permission scheme to see development information properly.

3. Make sure the repository is linked to the Jira software space
The Related work area only shows repositories, pull requests, branches, deployments, etc. when Jira can associate repository activity with that space.

4. Test with a new issue key
Create or use a test issue, then create a branch where the branch name includes the Jira issue key, for example `ABC-123-test-branch`. Jira development data is linked by issue keys in branch names, commit messages or pull request titles.

5. Allow time for sync
If Jira and GitHub are connected but events were missed, there can be a delay before the development data appears again.

If the key metrics still load but the Related work section always shows “We couldn’t load your related work”, that sounds less like a missing branch reference and more like a GitHub for Jira / Jira Cloud integration problem. In that case I would open an Atlassian support ticket and include:
- the affected project key
- one affected issue key
- the GitHub organization/repository
- whether all users see the same error
- a screenshot of the Development page error

Useful docs:
- Configure development tools: https://support.atlassian.com/jira-software-cloud/docs/configure-development-tools/
- View development information for a work item: https://support.atlassian.com/jira-software-cloud/docs/view-development-information-for-an-issue/
- Reference work items in development work: https://support.atlassian.com/jira-software-cloud/docs/reference-issues-in-your-development-work/