Developers can't access projects or issues

[Jayden Pearse]

Using Jira Software on the cloud.

This is the message that pops on the screen whenever a user who is a developer (isn't an administrator) tries to access a project:

Technical details
Cause
Referer URL: https://myoresearch.atlassian.net/secure/BrowseProjects.jspa?page=1&selectedCategory=all&selectedProjectType=all

java.lang.RuntimeException: com.atlassian.jira.util.dbc.Assertions$NullArgumentException: ProjectRole should not be null!
java.lang.RuntimeException: com.atlassian.jira.util.dbc.Assertions$NullArgumentException: ProjectRole should not be null!
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.map(Optional.java:215) [?:1.8.0_131]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$forward$1(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.flatMap(Optional.java:241) [?:1.8.0_131]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.forward(RedirectInterceptingResponse.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.sendRedirect(RedirectInterceptingResponse.java:36) [?:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.doFilter(LegacyRedirectFilter.java:73) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:30) [atlassian-core-1001.0.0-SNAPSHOT.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-10.0.11.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.jira.web.filters.JiraAbstractHttpFilter.lambda$doFilter$0(JiraAbstractHttpFilter.java:32) [classes/:?]
at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:44) [classes/:?]
at com.atlassian.jira.web.filters.JiraAbstractHttpFilter.doFilter(JiraAbstractHttpFilter.java:37) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.jira.web.filters.language.LanguageDetectionFilter.doFilter(LanguageDetectionFilter.java:57) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:30) [atlassian-core-1001.0.0-SNAPSHOT.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:92) [classes/:?]
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:206) [cloud-atlassian-seraph-3.2.9.jar:?]
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:91) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:94) [atlassian-trusted-apps-core-6.0.3.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:123) [cloud-atlassian-seraph-3.2.9.jar:?]
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:94) [classes/:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:30) [atlassian-core-1001.0.0-SNAPSHOT.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207) [catalina.jar:8.0.38]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:42) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.servicedesk.plugins.cm.internal.auth.filter.LocalServiceDeskUserAuthenticationFilter.doFilter(LocalServiceDeskUserAuthenticationFilter.java:109) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:30) [atlassian-core-1001.0.0-SNAPSHOT.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.studio.jira.homepage.CloudHomepageFilter.doFilter(CloudHomepageFilter.java:63) [?:?]
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:30) [atlassian-core-1001.0.0-SNAPSHOT.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:72) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-10.0.11.jar:?]
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-10.0.11.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240) [catalina.jar:8.0.38]
at org.apache.catalina.core.ApplicationFilterChain.do

[Tzu Hau Chai]

this doesn't look like it's something that you can fix on your end, you might want to raise a support ticket to Cloud support at https://support.atlassian.com/contact/