Detailed Steps for Integrating Jira with Salesforce using native API and no connectors

[John Funk]

The desire is to connect Jira and Salesforce with the native APIs using new Jira Service Account. The goal is that when the status of an object (for example Opportunity) reaches a certain value, then create a work item in JSM and copy values from SF to Jira based on mapping. 

Has anyone done this? Can you provide step-by-step process for a non-developer to be able to achieve the goal? 

[John Funk · Accepted solution]

Scrapping the idea and going to look for a Connector. 

[Dr_ Ankita Mehta-OpsHub_ Inc]

Hi @John Funk , 

Yeah, that’s doable but not as straightforward as it sounds if you’re relying only on Jira and Salesforce APIs. You’ll need something that can handle the data mapping, trigger logic, and sync cleanly without custom code. Here are few things to consider:

• Data mapping: Identify which Salesforce fields (like Opportunity Name, Stage, or Owner) should appear in Jira and how they map to JSM fields.
• Trigger setup: Define the exact condition, for example, when an Opportunity moves to “Closed Won,” then creates a Jira issue.
• Field sync: Decide if the data should flow one way (SF → Jira) or both ways to keep updates consistent.
• Reliability: Native APIs can work but usually need scripting and constant maintenance when tokens or API versions change.

In your case, you may want to explore OpsHub Integration Manager (OIM), an Atlassian Silver Solution Partner. It’s a no-code and plugin-free enterprise-grade integration platform, supports bi-directional synchronization, and keeps all attachments, comments, and inline text intact. It works out of the box through an intuitive Drag & Drop-no coding or scripts required.

So instead of manually building API calls, handling authentication, and managing error handling or field mapping through code, you can just:

• Choose your systems (Salesforce + Jira)
• Define the direction and what data you want to sync
• Map fields using a visual interface

Everything runs through the GUI -no developer needed, and it starts working as soon as you set up the mappings and triggers.

You may also want to explore this Atlassian marketplace listing on Salesforce and Jira integration

Hope it helps!

[Albert Rio]

Hi @John Funk 

This seems incredible, thanks for the Steps.