Detail View Delay

[Corey Carrigan]

The Kanban Detail View for our JIRA instance is almost consistently unusable.  When selecting it, it will pull in the real estate for itself and hang with a loading screen.  It will  never progress from the loading screen, this happens the majority of the time making the kanban board almost useless.

[Tom Lister]

Hi

Are you able to check the Jira log file for any errors that correspond to the display time and post here?

[Corey Carrigan]

I only see an audit log, which shows me the changes made in the instance from JIRA Settings>System>Troubleshootign and Support>Audit Log.

[Corey Carrigan]

This is a cloud instance by the way.

[Tom Lister]

Hi

On cloud you'll need to ask support for the log file. I'd say you should report the performance issue to them as well as they are better placed to help. I know server better.

Is there a JQL query behind your kanban board? Does it perform as expected?

Does your kanban page display eventually if left to wait?

[Corey Carrigan]

I submitted it as a performance issue now, the JQL works fine and quickly, the only problem is when you select an issue and wait for the detail pane.  Sometimes its fast, sometimes is terribly slow, and sometimes it never loads.  I will work with the cloud team on the next steps, appreciate the help.