Delete my account

[Susie Lee]

PLEASE DELETE ALL ACCOUNTS ASSOCIATED WITH MY PROFILE. I don't know when or how your system has created multiple accounts and billed me for weeks, but I don't want anything to do with this platform. You make it impossible for me to delete the accoutn and I'm stuck in a loop of trying to remove all subscriptions and having free accounts and not being able to delete any. Just delete it all

[Brita Moorus · Accepted solution]

Hi @Susie Lee, I’m sorry this has been such a frustrating experience 🫶

Community members can’t delete accounts or review billing, but the first step is to cancel or deactivate all active subscriptions, including any free products or apps. Once those are fully deactivated, you should be able to proceed with deleting the organization and account.

Since you’ve also mentioned multiple accounts and unexpected charges, I’d recommend contacting Atlassian’s Pricing, Billing & Licensing Support and asking them to review everything linked to your email addresses and help close it all properly.

Some articles that might come in handy:

• Delete your Atlassian account
• Deleting your Atlassian Account when you are the Billing or Technical Contact

Hope this helps! 🧡

[Gor Greyan]

Hi @Susie Lee

Welcome to the Atlassian community.

You must cancel all your product subscriptions first, then try to delete the account.

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

Or you should make another user the billing administrator and have that person remove your Billing Administrator access.

[Ignacio Vera]

Hi @Susie Lee 

Go to this link and select "Other" then ask to remove the sites you want, and Atlassian Support will help you. https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

This is a community, no one here can help you deliting your sites