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Defining notifications going to users via email

Lee Dunsmoor
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January 7, 2021

When notifications are sent to a user via email. It is coming in as USERNAME<support@domain.com> this is confusing the user as they are thinking that the email is coming from the actual *USERNAME* and replying to the mail as such. 

Can anyone tell me where this is defined and how I go about changing it?

 

Thanks,

 

Lee

1 answer

1 vote
Benjamin
Community Champion
January 7, 2021

@Lee Dunsmoor  - This is done on the mail client side. When the e-mail is sent out, it is just sent with support@domain.com. Some mail clients will resolve it, using some username but underneath it is support@domain.com. 

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