Defect tracking and tracking Customer tickets

[Mogeeth_bzour]

Hi All,

is there any way to (Defect tracking and tracking Customer tickets) via Jira Software outside Jira service management any way without additional cost

Please provide me with any suggestions with limitations.

Thanks in advance 

[Jack Brickey]

Hi @Mogeeth_bzour ,

you could use email to have customers create issues in a JSW project. However, if they are not users in Jira Then any ticket created would have the reporter set to a default user. So you would lose insight into exactly which customer created the issue. Now you could create a template to have your customers include in the body of the email however, that is likely unreliable and you could not set the reporter field to the customer. You could use automation to update your customer if you were to record the customers email in a custom field. The bottom line is, if you hope to support your customers using JSW, exactly how effective that would be would depend on your requirements.

[Mogeeth_bzour]

@Jack Brickey  
Thanks 

do you mean customer in Jira service management  because we payed for Jira software and confluence only

[Mogeeth_bzour]

we already have this project in service management we can handle the ticket from Jira user also from outside customer but I think this need additional cost  ??1! 
CAN YOU TELL ME THE COST OF THIS if I need to use it as ticket system tracking ???
@Jack Brickey 

Or its not need additional cost while already have subscriptions users payed annually for Jira software and confluence