Default value in Jira Issue Collector Form not working for Edge

[Monique Leung]

I have added the default values in the issue collector form like below:

fieldValues : {
description : 'Enter your description of request or inquiry',
components: ['11245'],
priority: '10002'
}

And it works when I use Chrome but not Edge. Since our target audience in our organization can use either one browser, how to make it work for Edge too? Thank you!

[Mercy]

The behavior comes from how Microsoft Edge handles embedded JavaScript objects in the Issue Collector widget. The `fieldValues` parameter is client-side JavaScript executed when the collector loads, and Edge’s stricter handling of cross-origin or DOM initialization timing sometimes prevents those defaults from being applied. Jira Cloud’s Issue Collector configuration only guarantees consistent behavior for supported browsers when the widget’s script executes after the DOM is fully loaded.
To make it work consistently in Edge, ensure your collector initialization code runs after the `window.