Deep Clone app is not showing on other JIRA users

[Jezie Grafilo]

Hi,

Deep Clone app is not visible to some of our jira users, is there a way to show it on the side bar?

Appreciate your help

[Trudy Claspill]

Hello @Jezie Grafilo 

Welcome to the Atlassian community.

Have you reviewed the app documentation concerning the permission configuration settings?

https://documentation.codefortynine.com/deep-clone-for-jira/managing-permissions-and-access-in-deep-clone-for-

[Karan Sachdev]

Hey @Jezie Grafilo

Welcome to Atlassian Community!

In case the document shared by @Trudy Claspill doesn't help, you may contact the app vendor directly for further assistance: https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=support

Thanks!