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De-activate free version how do I get it back if I have not used for a while

Ashwin Sangarpaul
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March 31, 2026

delete.jpg

 

My free version has expired after not using for a while and now I get this message how do I re-activate have I lost all my data

 

2 answers

0 votes
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2026

Hello @Ashwin Sangarpaul ,

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL so that we can check?

Ashwin Sangarpaul
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 31, 2026
Ashwin Sangarpaul
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 31, 2026

Thanks Shalini

 

0 votes
Sandro Leone - EPS
Contributor
March 31, 2026

Hi @Ashwin Sangarpaul 

it's best if you directly contact Atlassian support about that and open a ticket with your instance name: https://support.atlassian.com/contact

BR

Jack Brickey
Community Champion
March 31, 2026

Use the Billing option when opening the ticket.

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