Dashboard-Pie Chart - Resolution(Unresolved,EMPTY)

[petr.rihak@uniqa.cz]

Hello, 

The interpretation of the Resolution attribute in the graph for values EMPTY and Unresolved is confusing.

Both JQL:

• project = BHU AND issuetype = "Change Request" AND resolution is EMPTY ORDER BY created DESC
• project = BHU AND issuetype = "Change Request" AND resolution = Unresolved ORDER BY created DESC

has the same result 201 rows.

JIRA replace the EMPTY value with Unresolved in JQL, but it does not do the same in graph interpretation and data export.

Hot to get 58 rows with JQL.

[Mark Segall · Accepted solution]

Hi petr.rihak@uniqa.cz and welcome to the community!  By default a "null" resolution is Unresolved.  So, in this case, you've created a new custom resolution of "Unresolved". Therefore, you're seeing the duplicate branding.  Recommend that you rename your custom "Unresolved" resolution to something else.