Customising email body in JIRA automation

[Galyna Safonova]

Hi all,

I'm trying to create a notification email on status changes through jira automation. The notification works, and I'm able to reference the issue key, but not the other attributes.

Here's the rule I'm using:

UAT has been completed on the issue {{issue. Key}}
Summary: {{issue. Summary}}
Moved to {{issue. Status}}

And the sample email I'm getting is:

UAT has been completed on the issue DEVEX-9973
Summary:
Moved to

Any hints on how to fix it?

And as a secondary question, what would be the syntax to include an issue link as well?

[Trudy Claspill · Accepted solution]

Hello @Galyna Safonova 

Welcome to the Atlassian community!

Based on what you pasted, you have blank spaces that need to be removed.

[Galyna Safonova]

Thank you, Trudy, that worked! I didn't notice it was getting auto-corrected by MS spellchecker. 

The Status value is returned as a number though. Do you happen to know how to get the name of the status?

[Trudy Claspill]

Try {{issue.status.name}}

[Galyna Safonova]

Easy fix! Thanks so much for your help.

[Galyna Safonova]

Also, for any newbie like myself reading this, apparently the {} in the bottom right corner of the input window opens the list of 'smart values' and spells it out for you!