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Customising email body in JIRA automation

Galyna Safonova May 8, 2024

Hi all,

I'm trying to create a notification email on status changes through jira automation. The notification works, and I'm able to reference the issue key, but not the other attributes.

Here's the rule I'm using:

UAT has been completed on the issue {{issue. Key}}
Summary: {{issue. Summary}}
Moved to {{issue. Status}}

 

And the sample email I'm getting is:

UAT has been completed on the issue DEVEX-9973
Summary:
Moved to

 

Any hints on how to fix it?

And as a secondary question, what would be the syntax to include an issue link as well?

1 answer

1 accepted

1 vote
Answer accepted
Trudy Claspill
Community Champion
May 8, 2024

Hello @Galyna Safonova 

Welcome to the Atlassian community!

Based on what you pasted, you have blank spaces that need to be removed.

Screenshot 2024-05-08 at 6.34.04 PM.png

Galyna Safonova May 8, 2024

Thank you, Trudy, that worked! I didn't notice it was getting auto-corrected by MS spellchecker. 

The Status value is returned as a number though. Do you happen to know how to get the name of the status?

Trudy Claspill
Community Champion
May 8, 2024

Try {{issue.status.name}}

Galyna Safonova May 8, 2024

Easy fix! Thanks so much for your help.

Galyna Safonova May 8, 2024

Also, for any newbie like myself reading this, apparently the {} in the bottom right corner of the input window opens the list of 'smart values' and spells it out for you!

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