Customise JIRA CSAT

[Chris Milton]

Hi all,

Is it possible to customise who receives a Customer Satisfaction survey from JIRA? At the moment our organisation has this switched off, and I am advocating for it being turned on, however there is reluctance because we do get a lot of tickets from the same people, and are conscious of peppering them with CSAT surveys after every ticket.

Could I limit it by customer etc.?

Thanks,

Chris

[Dan Breyen · Accepted solution]

Hi Chris, the answer to your question right now is "No"as it's an 'all or none' type of thing.  Granted, if someone continues to get surveys, I would think they might get tired of answering.

  I do see someone has submitted a suggestion on Atlassian's Jira site to put some configuration around this.  Here's that ticket: JSDCLOUD-5691.

I would suggest to vote for and watch it for further updates and hopefully with enough votes, it'll be implemented.  I just did the same.

Hope that helps.

[Chris Milton]

Thank you very much Dan. That is very useful. I have voted for https://jira.atlassian.com/browse/JSDCLOUD-5691 :)