Customer Servise Project (permissions)

[Karina.Kachan]

Hi Jira Team,

We've created a project for the Support Team, however, if we have and set all the necessary permissions, we cannot assign tasks or change their status. Please assist

Thank you in advanced and looking faward to hearing from you soon.

Karina,

Customer Support Specialist

BROIT

[Kai Becker · Accepted solution]

Hi @Karina.Kachan 

welcome to the community and thanks for your question.

Your problem sounds like there is something wrong with permissions.

First, please check if all of the people who should be assignable have a valid Jira Service Management license. As you are using a free plan, there are only three Agent slots available.

Second thing to check is the role Service Management Team in the new project. Do all of the people own that role?

[Karina.Kachan]

@Kai Becker Thanks a lot for your help! The issue was resolved.