Customer Notifications by Issue Type

Ashley Wilson June 26, 2018

I would like to send different notifications to the customer based on the Issue Type they have selected.

1 answer

0 votes
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 26, 2018

You would need to create different notification events for each issue type and replace the default notification event on the post function for the transitions you want to change.  You're also going to need to modify or create new templates for the events with the information you want. There may be a plugin in the marketplace but I'm not aware of one. It is going to be a lot of setup work if there isn't a plugin. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events