Hi team
I was able to setup a custom notification for a company-managed project that sends an email to a specific address when the status of a ticket is changed to a specific status. I did this by creating an "event" and assigning it to that project, and setting up the notification.
I am now trying to do the same, but this time it's for a team-managed project. I cannot see how this can be done. I see the option to add a notification but cannot see any relevant events to choose from;
Do I need to do something to get my custom event to show in this drop-down?
If I try to edit the existing default "Issue Updated" notification, I don't get any options about the type of update, or any way to specify an exact email address for the notif.
What am I missing?
Many thanks!
This isn't available in TMP. I wonder if Automation might work for you?
trigger - transition
condition - status = desired status
action - send email
Thanks Jack!
That's much easier than what I was trying!
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