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Custom notifications for team-managed projects

Matthew
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March 30, 2022

Hi team

I was able to setup a custom notification for a company-managed project that sends an email to a specific address when the status of a ticket is changed to a specific status.  I did this by creating an "event" and assigning it to that project, and setting up the notification.

I am now trying to do the same, but this time it's for a team-managed project.  I cannot see how this can be done.  I see the option to add a notification but cannot see any relevant events to choose from;

image.png

Do I need to do something to get my custom event to show in this drop-down?

If I try to edit the existing default "Issue Updated" notification, I don't get any options about the type of update, or any way to specify an exact email address for the notif.

What am I missing?  

Many thanks!

 

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Jack Brickey
Community Champion
March 30, 2022

This isn't available in TMP. I wonder if Automation might work for you?

trigger - transition

condition - status = desired status

action - send email

Matthew
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 30, 2022

Thanks Jack!

That's much easier than what I was trying!

Like Jack Brickey likes this

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