Custom from address on update notification emails

[David Cooper]

We have setup or organization email address for notifications out of Jira projects/spaces but the weekly updates continue to come from an atlassian.net address. Is this a missing feature or is there a way to configure this?

[Marc -Devoteam-]

Hi @David Cooper 

Welcome to the community.

You need to update the email address specified on the notification scheme.

See "Configure a space's sender email address" in KB article; configure-email-notifications 

If this relates to notification based out of non JSM projects.

[Chris Rogers]

Hi @David Cooper 

You can configure Jira Service Management to use your domain when sending out emails but it requires some configuration involving name records with your domain provider.

More details are available in this article: What are the steps for setting up custom email addresses?

Give that a read through and let me know if you have any questions!