Custom fields disappeared from new Issue View

[Martin Tauchman]

We have JIRA Cloud.

Since new Issue Vies (https://confluence.atlassian.com/jiracorecloud/the-new-jira-issue-view-938040503.html) was introduced, all custom fields disappeared from that view.

I also cannot use the "dot shortcut" to edit those fields nor other fields as well. Under the "dot shortcut", there are only Administrator Actions. Look below:

If I use the old look, the "dot shortcut" is working properly. Look below:

What should I do?

Thank you very much.

[Angélica Luz · Accepted solution]

Hi Martin,

Sure, no problem:

Thank you for the details and sorry for the misunderstanding.
I was able to reproduce the error here and I found the bug related to this:
- https://jira.atlassian.com/browse/JRACLOUD-69876
Please, click on vote and watch to receive updates about the bug.

Regards,
Angélica

[Angélica Luz]

Hi Martin,

I tested the new issue view on a test instance and indeed does not work as expected.
Also, I found a bug related to the issue that we can't edit fields using the dialog box:

- https://jira.atlassian.com/browse/JRACLOUD-69028

Related to the difference between the dialog box, when we are on the main page (dashboard) and press "dot" it will only show the "Administration" options.
If you open a ticket and press "dot" then it will show all the options and the custom fields.

Hope this clarifies!
If you have any other question, please let us know.

Regards,
Angélica

[Martin Tauchman]

Hi Angelica,

thank you for your response.

I have already tried to open the ticket, but after pressing the "dot", it still shows me only "Administration" options.

When i try to type something in (like fix versions or story points), it just tells me "No Matches".

[Angélica Luz]

Hi Martin,

It happens because you are trying to edit using the issues and filter directly in the project.

If you open the ticket through Issues and filters (not in the project) you will have the option to search for the custom fields.

Regards,
Angélica

[Martin Tauchman]

Hi Angelica,

if you look closer on the left side on the screen, you can see, that I did open the issue through Issues and filters.

[Angélica Luz]

Hi Martin,

Yes, but you are using Issues and Filters directly in the project.
Please, go to the main page of your instance (Dashboard) and click on Issues and Filters.

Regards,
Angélica

[Martin Tauchman]

Hi Angelica,

obviously if I go through Issues and filters it does not have new Issue View and the dot shortcut still does not work. 

Maybe it only works only with new Jira Experience Projects and not with older Projects.

In our (older) Project the dot shortcut works only with new Issue View turned off.

[Angélica Luz]

Hi Martin,

Thank you for the details and sorry for the misunderstanding.
I was able to reproduce the error here and I found the bug related to this:
- https://jira.atlassian.com/browse/JRACLOUD-69876
Please, click on vote and watch to receive updates about the bug.

Regards,
Angélica

[Martin Tauchman]

Hi Angelica,

thanks. Vote added. Could you please copy-paste your last comment to you original response, so I can mark it as Accepted answer?

Thank you.

Sincerely,

Martin