Custom field showing up in one project but not the other, can someone help me understand?

[Randy]

We had a custom field that we initially rolled out for one project, which went well. Rather recently we tried applying this same custom field to the screens of the workflows of the new project that we wanted this to show up in. 

We noticed however that in the python rest api that the new custom field wasn't showing up in the other projects. We printed out the issue object fields and we didn't see the customfield_XXXXX in the new project while in the old project the customfield_XXXXX was in the issue object.

Can someone please help give guidance as to what we are missing or doing wrong?

Thank you in advance.

[Alexey Matveev]

Hello,

Are you sure that you can see this custom field in the issue view screen for an issue in the project, which does not have this custom field? If you can not see, use the Where is my field option in the issue view screen in the Admin menu.

[Alexey Matveev]

I attached a screenshot:

[Randy]

Hi Alexey,

That screen shot really helped.

Oddly enough I am not seeing that "Where is my field?" drop down in that menu.

I do see the Add Field, Permission helper and Notifcation helper however though.

Might that be related to the source of my problems?

Thanks again,

Randy

[Alexey Matveev]

To tell you the truth, I am not sure why you do not have this option. What is your Jira version?

[Randy]

7.4.4

[Randy]

Hi Alexey,

Thank you for taking the time to respond. When you mention "use the "Where is my field option in the issue view screen", can you give me some more details where I might find that? Sorry I am still new to some aspects of Jira still.

Since this field was originally hidden and we were using the field as a counter we just verified the field was in the issue via the python rest api. 

Thanks again.