Custom field JSON Automation not populating field

[Mark Jeavons]

Using automation to fill my custom fields when creating tickets.

{
"fields": {
"customfield_14002": "User Induction/Laptop profile setup"
}
}

 This doesn't cause a failure the ticket is still created but the custom field doesn't populate. Use the same for other values which do work. I assume it is because of the forward slash, is there something I'm missing?

[John Funk]

Hi Mark  - Welcome to the Atlassian Community!

Is there a reason you are using JSON instead of just an Edit Issue action and selecting the field? 

Also, what type of field is it? 

Does the field have any restrictions based on Context? 

[Mark Jeavons]

Hi John,

I use the JSON as when this custom field is added as a field to populate in the automation I get the following:

This is a dropdown single selection field. It works with other options that are just words in automation but if it contains a forward slash it fails to populate and I need to update the field manually after the automation has created it.

[John Funk]

But why are you using JSON and not just using the field in the Edit Issue? 

[John Funk]