Custom field (Flagged) not editable in New Issue View

[Brandon Kwock]

I have a custom field named Flagged that is not editable on the New Issue View screen.

When I create a new issue or move the issue between statuses the field correctly appears and the checkbox options can be edited individually as seen in the screenshot below:

  

However on the New Issue View screen all I see is a generic Flagged icon without the ability to individually edit the options:

For reference here is a screenshot of how I could edit these fields in the old layout:

[Kyle.Lapham]

@Brandon Kwok 

Did you get an answer on this one please?

[Bill Sheboy]

Hi @Brandon Kwock 

I believe that Flagged is the name of a built-in field (the flag icon).  If you rename your field does this still happen?

Best regards,

Bill

[Brandon Kwock]

I also had the initial thought to try and rename the custom field because it might be conflicting with a Jira  built-in field but got blocked with the field being Locked as seen here:

 

[Bill Sheboy]

Brandon, I believe that locked custom fields are the built-in ones which are required for Jira to work, or fields added by an add-on.  They should not be altered (unlocked).  Please look here for more details:

https://support.atlassian.com/jira-cloud-administration/docs/what-are-locked-custom-fields/

Did you add your custom field, Flagged, or was it added by an add-on product from the marketplace?

In either case, you may want to ping support on this one.  You are a site admin so you can create a ticket here:

https://support.atlassian.com/contact/#/

Please post back here what you learn.  Thanks!

[Brandon Kwock]

Bill, thanks for all your help so far.  I will post back here what I find after contacting support.