Custom Fields List empty in Administration Area

[SaSu]

Hi community,

I'm urgently looking for a solution to see my custom field list in the admin view:

Normally there should be about 34 custom fields listed. But since a few days (can't say how long) the list is empty and there is no search input bar either.

I looked around to see if anyone else knows of this problem and I have found some solutions about script code like javascript in custom field description. We do not have any descriptions with code inside. I checked everything.

Is there any other possible explanation and solution for that?

We use Jira Server with core version 7.13.1

Thanks in advance!

[SaSu · Accepted solution]

Fortunately we were able to solve the problem successfully.

The problem was that we started with the creation of some custom fields before we disabled some language packs in jira.  It seems that at least one of them was created with the translation for english (uk).

Normally we use "english (united states)" as language within our jira installation. So we did not have any usage for the uk english language pack and disabled it and others to prevent peopel from choose them as language within their jira profile settings.

After enabling the language pack the whole custom field page loads  and looks normal.

Maybe it is a helpful tip for other jira user.

[Mirek]

Hmm.. that is interesting. Did you tried to use a different browser? If yes, what are the results? Maybe you can use Developer Tools build in thee browser (like Inspect Element) and see what is the structure of the page (if there is any JS code you should be able to find it that way..) ..

[SaSu]

Thanks for your quick answer. I tried different browser and its the same as in the screenshot - empty. I had a look with the browser developer tools but there is nothing special only the empty container for the div which normally include the custom fields html.

[Mirek]

Yes, there might be indeed then a open (but not closed) HTML tag included in the field description or something like that which is actually breaking the layout.. Maybe you can check Field Configuration for one of the projects to list all fields and see which of them have some modified description? Then maybe access the configuration of a custom field directly via URL and remove it..

https://<baseURL>/secure/admin/ConfigureCustomField!default.jspa?customFieldId=<customFieldID>

You can also check Audit Log and verify who did changes to Custom Fields recently..

[SaSu]

The developer console in browser shows this html:

I checked again all descriptions of the custom fields. But there is only plain text in it.

I had a look at the Audit Log but no changes, we are only two admins. 

We recently updated the "Atlassian Universal Plugin Manager" to version 3.0.2 and during the update Jira crashed. Now it shows as updated. could it be that this impacts the custom fields?

I do not know what to do anymore.

[Mirek]

It is interesting that is not working on other browsers. That mean that something is breaking the UI or some plugin module did not load..

After the crash.. Did you tried to perform a normal start and stop procedure (restart)?

What plugins are you using? Maybe you can also try using Safe Mode (or check plugins if all plugins including system ones and modules are enabled.. )

[SaSu]

After the crash we made a restart procedure.

Our plugins are the following:

I entered the safe mode but nothing changed.