Crossed out task

[Iveta Franková]

Hi, we have a problem setting up a task in Jira. When we create a task, it is automatically crossed out even if the status of the solution is not: Resolved. Do you know how to solve it? The task is crossed out even if the estimated time is filled in and saved. Thank you for the advice.

[Nic Brough -Adaptavist-]

I suspect one of your inexperienced admins has added "unresolved" as a resolution.

Go to Admin -> Issues -> Resolutions and rename it to "do not use this" to start with, then remove the resolution field from the "create" screen, then you'll need to assess the damaged issues with the broken resolution set.

[Iveta Franková]

Thanks for the help. I set it up and I believe it will be fine.