Criar um filtro avançado para monitorar o "Time resolution" e "Time to first response" do SLA

[Daryk William]

Bom dia, gostaria de saber a query de JQL avançada para buscar o "Time resolution" e "Time to first response" que vai ser violado.

Separado por severity de cada jira, por exemplo para os críticos e depois eu vou replicando para as outras prioridades.

Por exemplo o nas proximas "Time to first response" precisa ser respondido até 1 h, teria como criar um filtro avançado em JQL para monitorar os jiras que ainda não tivemos a primeira resposta?

Seguindo a mesma lógica para "Time to resolution" o SLA total é 4 h, teria como criar um filtro para monitorar ?

Quero aplicar essa JQL em um filtro personalizado!

Good morning, I would like to know the advanced JQL query to search for the "Time resolution" and "Time to first response" that will be violated.
Separated by severity of each jira, for example for the critical ones and then I will replicate for the other priorities.

For example, the next "Time to first response" needs to be answered within 1 hour. Could I create an advanced filter in JQL to monitor the jira that haven't yet had a first response?
Following the same logic for "Time to resolution", the total SLA is 4 hours, could I create a filter to monitor this?
I want to apply this JQL to a custom filter!

[Daryk William]

Muito obrigado, me atendeu também!

Mas preciso também saber quais jiras perderam o SLA para uma data especifica?

Perdeu o o SLA da primeira resposta e o SLA de resolução.

Consegue me ajudar com esse também?

Thank you very much, you've helped me too!

But I also need to know which jiras lost the SLA for a specific date?

It lost the first response SLA and the resolution SLA.
Can you help me with that too?

[Walter Buggenhout]

Hi @Daryk William and welcome to the Community!

Just as an example, you can find the issues that are within 1 hour of breaking the Time to Resolution SLA with the following JQL:

"Time to resolution" = running() AND "Time to resolution" < remaining ("1h")

The first part is to ensure that you're only looking at issues where the SLA clock hasn't stopped yet, while the second one indicates how much time remains before it is breached.

For more elaborate details about searching SLA's, see this support article.

Hope this helps! 

[Daryk William]

Muito obrigado, me atendeu também!

Mas preciso também saber quais jiras perderam o SLA para uma data especifica?

Perdeu o o SLA da primeira resposta e o SLA de resolução.

Consegue me ajudar com esse também?

Thank you very much, you've helped me too!

But I also need to know which jiras lost the SLA for a specific date?

It lost the first response SLA and the resolution SLA.
Can you help me with that too?