Credit card Payment Details Update issue

[Roberta Teixeira de Melo]

I need to update my credit card payment details, but I'm unable to do it.

[Prachi Bolar]

Hello @Roberta Teixeira de Melo 

Welcome to community :) 

I have raised a ticket with the concerned team and you should have got the email for the same.

The team will further check and let you know and you can also comment on the ticket

Thank You,

Prachi

[Shalini Pradhan]

Hello @Roberta Teixeira de Melo ,

Good day! Welcome to Atlassian Community :)

You can contact our billing team here: https://www.atlassian.com/company/contact/purchasing-licensing#/ they will assist you

• Access the URL above and login
• For How can we help you? , select Payments
  Choose a topic: Payment and credit card issues
  Provide your cloud URL

Thanks

[Trudy Claspill]

Hello @Roberta Teixeira de Melo 

What happens when you try to update the payment details?

Are you following the guidance provided here?

https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/#Edit-a-saved-payment-method

If you encounter an error updating the information you can reach out to the Billing, Licensing, Pricing Support team through this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/