Creating a manager dashboard

[Justin Song]

I would like assistance in creating a manager dashboard in JIRA with the following: 

List of team members (that I can choose), which shows how many tickets they have - that are open (anything less than done).

 Also, if there can be a counter of number of unassigned tickets in the same board that would be great (if possible).

[Walter Buggenhout]

Hi @Justin Song,

That's not too difficult to do, but it does take a couple of steps. At high level, you need:

• 2 filters to fetch the data for both Dashboard items
• A dashboard to display the data on
• Suitable gadgets to display the information with

From your question, I assume you already know about the existence of dashboards and how to create one. So let's focus on the other parts.

To create filters, go to Jira's issue search and collect all open tickets for your team. That might be something like:

Project in (A, B, C) and Resolution = Unresolved

That would definitely be the preferred option, but the following might work as well:

Project in (A, B, C) and Status != Done

Save your filter with a clearly understandable name; something like My team's Open issues.

For the second filter, you will need something like

Project in (A, B, C) and Resolution = Unresolved and Assignee is Empty

Save this filter as well, name it something like My team's unassigned issues.

As soon as you have those filters, head back to your dashboard and add suitable gadgets. I can suggest the Pie Chart or the Two Dimensional Filter Statistics gadgets. Use your filters as the respective data sources for your gadgets. I would use the latter for your open tickets by team, as you can even visualise your data by assignee and e.g. status.