Creating Remote Link but Not appearing when jira page opening within application name

[Dilip Kumar Shrivastwa]

Hi,

I am creating remote link by this code or api , we can see that link created with help of postman api but when opening that jira issue in browser that is not coming:

def create_or_update_remote_link(issue_key, remote_link_url, remote_link_title):

    # Create globalId using issue_key and encoded remote_link_title

    global_id = f"{issue_key}:{remote_link_title}"

    jira_base_url = os.getenv('JIRA_REMOTE_URL')

    jira_icon = os.getenv('JIRA_URL_ICON')

    url = f"{jira_base_url}/{issue_key}/remotelink"

    # Prepare the request payload

    payload = {

        "application":{

                "name": "Success Pilot"

                },

            "globalId": global_id,

            "object": {

                "icon": {

                        "title": "Success Pilot",

                        "url16x16": jira_icon

                },

            "url": remote_link_url,

            "title": remote_link_title

        }

    }

    try:

        # Send the request to create or update the remote link

        response = requests.post(url, headers=headers, auth=auth, data=json.dumps(payload), verify=True)

        response.raise_for_status()  # Raise an error for non-200 responses

        # Parse and return the response

        response_data = response.json()

        return response_data.get("self")

    except requests.RequestException as e:

        error_logger.error(f"Error in making request to JIRA API Create or Update remote link: {e}")

        return None

[Gor Greyan]

Hi @Dilip Kumar Shrivastwa

Welcome to the Atlassian Community!

Please try this one.

import os
import requests
from requests.auth import HTTPBasicAuth

def create_remote_link(issue_key, remote_link_url, remote_link_title):

jira_base = os.getenv("JIRA_BASE_URL") # https://yourcompany.atlassian.net
jira_user = os.getenv("JIRA_USER_EMAIL")
jira_token = os.getenv("JIRA_API_TOKEN")

url = f"{jira_base}/rest/api/3/issue/{issue_key}/remotelink"
auth = HTTPBasicAuth(jira_user, jira_token)

headers = {"Content-Type": "application/json"}

# Minimal required payload
payload = {
"object": {
"url": remote_link_url, # must be absolute (https://...)
"title": remote_link_title
}
}

response = requests.post(url, headers=headers, auth=auth, json=payload)

if response.status_code in (200, 201):
print("Remote link created successfully.")
print(response.json())
else:
print(f"Failed to create remote link: {response.status_code}")
print(response.text)

[Dilip Kumar Shrivastwa]

Thanks for reply @Gor Greyan ,

But our requirement to show this link under application name "Success Pilot", the updated code you shared that is available at any place. It was working fine last 5 days back, but now its not available to see anyone. but with postman api able to see those links.

please suggest and guide