Created vs. Resolved Issues Report

[Rayun Yun]

Hello, 

I have a question about Created Issue  vs Resolved Issue. 

Below is our Project SFMA's Chart. 

We only have a data for issues "Created". However the number of issues "Resolved" are zero. 

Also,  below is the Data Table. 

Data, only have "Created" no "Resolved"

 

Do you know the reason? 

Question 1

Is there a way how to count Resolved also?

Question 2

Resolved data for already generated entries is not counted, so it appears to be missing. If I learn how to count Resolved data(Question1), is there a way to update Resolved data for existing issues in bulk?

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

This usually tells us that your workflow is not set up to set a resolution on the issue when you close it.  Your workflow should set a resolution either with a post-function or popping a screen that has resolution on it when moving to a status that you consider to be done, and clear it when re-opening.

[Rayun Yun]

@Nic Brough -Adaptavist- 
Hello ! 

Thank you for your answer. 

Below is our workflow. 

Also, below is the viewing of SFMA Project's "workflow - test" 

Please guide me on the details of setting up Jira as an administrator. I don't have much experience with Jira administration.

[Rayun Yun]

Also, if you see the below image, we set the status "Closed" to add the category same status kind like a "Done"

I really don't know why our project couldn't count resolution.

[Nic Brough -Adaptavist-]

The status is not what you need to look at.  As I said, you need to look at the resolution.  You need to add screens or post-functions to the workflow to handle resolution when you go between "done" and "not done" status.