Created a Internal Service Desk / Outlook Inbox to create internal tickets only.

[Dani Gulledge]

https://agdata.atlassian.net/jira/servicedesk/projects/DDSD/queues/custom/533

Outlook Inbox has been set to move emails to an Internal Only Use Service Desk.  When we are responding back thru the Service Desk where we have to attach a file the user gets the prompts to click on the like to add themselves as a user.  This box is for internal use only, we do not need our customer creating tickets in this box.  How can I send an attachment that they can read?  Please advise,

Dani Gulledge

704-488-0992

[Brant Schroeder]

@Dani Gulledge 

This feature has not been implemented yet in cloud but you can vote for it here:https://jira.atlassian.com/browse/JSDCLOUD-4086  I believe the app JEMH allows you to do this https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview