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Create workspace error

vsanyinclude
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I'm New Here
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May 19, 2026

 Trace ID: 6259dd5cbc924dd795b0e37af34c46bb


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Dave Mathijs
Community Champion
May 19, 2026

Hi @vsanyinclude Can you perhaps elaborate on the steps you've taken that result in this error?

Please note that we'er not Atlassian and have no access to your Cloud site.

vsanyinclude
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2026

Sure, here are the exact steps:

1. I went to https://www.atlassian.com/software/jira 
2. I clicked the 'Get it free' button in the header
3. I entered my site name in the form:  vsanyinclude.artisan.net (200 OK)
4. I clicked the 'Continue' button
5. I got this error:
Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: d5f17ec3417a48e79d42ade701b3b067)

vsanyinclude
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 19, 2026

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