Create different issue types?

[Steve Sanders]

I'm trying to create issues for a new project, but I only have one type available in the drop-down box -Story. Underneath it says:

Some issue types are unavailable due to incompatible field configuration and/or workflow associations.

Why is this and how do I open up the other issue types?

[Nic Brough -Adaptavist-]

This warning message appears when you are trying to swap to a different type of issue that is not set up the same as the current one.  It's trying to stop you losing the data you've entered on it.

Either create it as a story and then use "move issue" to change the type later (this will take you through a process that makes the data fit with the different configuration), or quit and go back and create one of the right type.

[Steve Sanders]

This is happening during *creation* of issues where I can only choose from one issue type (Story).... I'm thinking I should be able to create any issue type.  When I try to move, I run into the same single issue type problem.

[Nic Brough -Adaptavist-]

Could you check the project's "issue type scheme" - how many issue types are in there and what's the split between standard and sub-task types?

[Steve Sanders]

I don't seen an option for "issue type scheme" - perhaps that's part of my problem?

tnx

[Nic Brough -Adaptavist-]

It's the first section (top left) in the project admin screen, listing the available issue types.  Projects can't not have one.

[Steve Sanders]

I'm not seeing it:

https://www.dropbox.com/s/z3h4hmjrzlw3e5m/Screenshot%202018-03-06%2015.28.14.png?dl=0

https://www.dropbox.com/s/4xzqx7bslhebbvc/Screenshot%202018-03-06%2015.29.28.png?dl=0

???

[Nic Brough -Adaptavist-]

In the second one, click to go back to settings, there should be the rest of the project setup stuff there.

[Steve Sanders]

Nada:

https://www.dropbox.com/s/064rsc5mtdn18tf/Screenshot%202018-03-06%2015.37.25.png?dl=0

???

[Nic Brough -Adaptavist-]

Ok, you don't have admin rights, you'll need your admins to look at this for you.

[Steve Sanders]

Thanks - I'll try to get....