Create an automation

[Farid Karimov]

Dear Team,

I’d like to set up an automation in Jira to help manage our maintenance calendar.

On certain days, I receive maintenance notification emails from the same sender. These emails usually include details such as the date, start time, end time, duration, and whether there will be downtime, all presented in a table.

I would like to create an automation rule that can extract these details directly from the email body and automatically create a maintenance ticket (or calendar event) in Jira, with the relevant fields filled in.

I kindly ask for your support with this request. Thank you in advance for your help.

Best regards,

[Jayesh]

Hello @Farid Karimov 

Below is the feasilbel approach

• Use JSM Email channel to receive emails at a dedicated address
• Extract the details from the mail body
  • Use the Jira Automation + webhook + external parsing to fetch the mail body
  • Or You can use marketplace plugin JEMH which can provide email parsing or email to ticket creation automation
• Setup the automation rule in Jira and enable it

Thanks
Jayesh R

[Valerie Knapp]

Hi @Farid Karimov , welcome to the Atlassian Community and thanks for your post.

You indicated here that you use Jira. Do you also have Jira Service Management? From JSM, you can have a dedicated email to create tickets.

In Jira, you can also create tickets / work items from an email, using a Mail Handler. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 

It is a bit limited, in the sense that you can create the objects but not necessarily extract all of the data items you mentioned, but you could create the tickets and then manually review them, also in case they don't always have the same format, to make sure the dates are indicated correctly in the ticket.

Please have a look at the documentation on Mail Handlers and let us know if you have other questions.

Cheers

[Jayesh Raghuvanshi]

Hello @Farid Karimov 

This can be achived with the combination of Mail handler and Automation Rules

Step 1: Setup Mail Handler

• Create a service account or email account with mailbox
• Configure Incoming mail Server with relevant account details (Assuming you know it)
• Create a mail handler which should create an issue when mail is send to above mentioned email account

Step 2: Create an automation Rule

• Create an automation rule when the issue is created with above account i.e the account is the reporter of the ticket
• Use the smart values to edit the issue and set the fields
  
  

Let me know if you need any other support, I provide the freelancing support also.

Thanks