Create an automated Jira Ticket when using Business Project?

[Pratyush Mathur]

My Scenario :- 

We have created a business project using Jira Core for managing customer complaints or concerns.Challenge here we face is that we need to manually log a ticket every time. We want to automate this process so that a ticket is created  when an email is sent to a email address like : xyzconcerns@abc.com. 

To give you a brief background, My Jira core software consists of 2 projects one as Software project and other as business project and using email address specified in Software project a ticket is created and updated. I want to achieve the same functionality for my business project. 

Please provide suggestions or inputs for the same. Any help on this is greatly appreciated!! 

[Alexey Matveev]

You should setup a Jira email handler for the project. You can find more info here:

https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

[Pratyush Mathur]

Hello Alexey,

Thank you for sharing the link but issue still remains.

The software project has POP mail server with host as "mailstore" which has an email associated with it. I have associated mail handler with this host. Whenever I send an email to that email address, issue gets created / updated as per the mail handler settings.

I tried creating a new mail handler for the business project, but the only option that i get for POP mail server is "mailstore", same as for software project. So when i send an e-mail, an issue does get created but gets added in the software project. I would like it to be added in business project.

This leads me to believe that I should create a POP mail server first. And then associate this mail server's host with business project's email handler. .Please let me know if my understanding is correct.

[Alexey Matveev]

You need to use different POP servers for each project. That is why, yes, you should create a different POP mail server first. Or If you have Imap, you can create imap folders and connect mail handler to a certain folder.