Create a dynamic tag (mention) for users in Issue Comments Section

[Richard Mena]

Good Afternoon Team, 

I have been facing an issue with the Comment Issue action element in the Jira Automation feature, the main idea is to automatically tag  the user which the issue has been assigned to, so the user can receive an alert.

I was able to find useful information for using the user id, but it only works when it's hardcoded, not sure how to make this dynamic regardless the user the issue has been assigned to. I have been thinking on using the variable element to hold the user id that will later be used in comment element, but hitting the wall here, any help will be much appreciated.

Regards,

RM

[frother]

Hi Richard,

You should be able to use the smart values to access the account id to do the mention. For example:

Issue assigned to [~accountid:{{assignee.accountId}}]

Hope that helps.

Scott.