Create New Issue Type

[Steve Tso]

Recently received requirements on handling different cases from CS team.

Since users required different screen for different cases, my initial thinking is to create different types.

Option 1

Create new issue type and assign to this project

Option 2

Create one new issue (CS Case) but I don't know how to manage the available fields when select different cs case type.

Would any jira users could suggest any alternatives?

Thanks.

Steve

[Nic Brough -Adaptavist-]

>Since users required different screen for different cases, my initial thinking is to create different types.

Your initial instinct is absolutely correct.  All the configuration for an issue hangs off project or (project AND issue type).  There's no way to configure different screens from anything else, you need distinct project/issuetypes to do it.