Create Jira tickets from another application

[sajith prabhakaran nair]

Can we create Jira tickets from another application UI? Users can create an issue/ticket by providing a pop up window on their application and once they created that on their application, parallelly it should create a jira issue/ticket automatically and provide the jira issue number. I believe this can be achieved using Jira REST APIs. What all steps we need to do from our application side?

1.Application need to integrate with Jira?

2. What parameters we need to pass to create the record on Jira database and those parameters need to add to the API request to Jira?

3. Jira ticket updates we need to get it back from Jira and need to show it on our application UI? Whenever the ticket updates, that need to be reflected on our application UI.

Thanks

[Ed Gaile _Atlanta_ GA_ · Accepted solution]

yes you can have bi-directional integration with Jira via the REST API. Atlassian has several resources to help you out with understanding the formatting and execution.

About the JIRA Server REST APIs (atlassian.com)

Jira REST API examples (atlassian.com)

[sajith prabhakaran nair]

Thanks Ed.

Any sample existing Integration details that support this functionality pls.?

[Tessa Tuteleers]

Hi @sajith prabhakaran nair , 

welcome to the community. 

Excellent question, but not so easy to answer. 

You can definitely do this using the REST API / webhooks from Jira (if you can update from jira back to your application depends completely on the other application). 

The API documentation can be found here, and here you can find some examples (including how to create an issue).

Of course this can get as complicated or as easy as you want it, depending on what info needs to be handed over. 

Based on what you want it could however be helpful to look into existing integration tools available in the eco system.

- Tessa

[sajith prabhakaran nair]

Thanks Tessa.

Can we have any existing Integrations details that support this functionality pls.?

[Gangadhar]

Tessa, It would be great if you can provide any integrations/setup details for this functionality, this will very help in my projects. Thanks.

[sajith prabhakaran nair]

Tessa,Ed,

When we try to integrate with Jira ,

getting below error

{
"errorMessage": "Site temporarily unavailable"
}

so our domain, atlassian.net should have to identify right?

Can you pls respond this on priority?