Create JIRA Ticket through Mail Forwarding in specific project from client without Jira via email

[sistemas]

Translator

Could someone help me configure the Email header to create a ticket in Jira software through a client who does not have a Jira license?

[Mohanraj Thangamuthu]

Hello, Good day. You can set the default reporter on the mail handler (this user needs to have a valid license and create issue permission on the project). When a user who doesn't have a valid license sends email, Jira will create an issue with the default reporter account. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/