Crate Issues with CSV: does not support the team field and multi line fields are imported wrong

[Javier Arce]

While testing the CSV import feature, I found out that there is no way to map the Team field, which is a standard field.

Also, the multi line fields, for example description, are imported as a single line, without even a space.

For example:

Summary,Issue Type,Description,Reporter,Team
This is a summary for Epic,Epic,"This is a description for the Epic
Thing 1
Thing 2",jira@arce.biz,TestTeam

Instead of importing on the description as:

This is a description for the Epic
Thing 1
Thing 2

It will import as:

This is a description for the EpicThing 1Thing 2

Which of course is not the expected outcome.

Can somebody fix this? 

[Marc - Devoteam]

Hi @Javier Arce 

Welcome to the community.

1. For multi-line text fields like description, do the following:
   
   On your csv file, go to the field you want to have multiple lines, and "edit" (press F2) that cell.
   At the end of each line you have to press alt+enter. This will cause the line to break inside the cell. 
   
   
2. Team fields need to be imported by their ID
   

   As Shared Teams have a unique identifier. This can be retrieved as follows:

   
   Create a new JQL search for issues matching your team value, when selected it will change the team name to its ID

I hope this will help you import your issues.

[Javier Arce]

Thanks Marc for taking your time to respond. However:

1) I already did that, and it doesn't import correctly. If you can share a CSV file where the description imports correctly in the multi line, please share it with me.

2) That is not the problem. At import time, I am given the option to map each of the fields in my CSV to corresponding Jira fields. Teams is missing from that.

Thanks again.

[isaacjones]

@Javier Arce I had been using the Team Name field to import CSVs, so that may work for you.

@Marc - Devoteam Now that my company is in Jira Cloud, this is no longer working, so I am curious why our team ID suddenly doesn't work in this field in the cloud.