Count of Work Items / Issues on Filters screen

[Dave Buitenhek]

I am an Org Admin. Is it possible to include a count of the Work Items (WIs) / Issues returned for each Filter on the Filters screen itself? When we offboard employees, I create a Filter of all Open WIs for that user so that it's easy to identify [1] In Progress WIs that need to be flipped to a different Status, and [2] to allow for a Manager / Supervisor to reassign anything critical or urgent.

As a user, it would be beneficial to have the option to view the count of WIs returned for the Filter in question, especially when needing to view many within a particular list (per a keyword search, Owner, Project, etc.).

I checked Atlassian's Jira Cloud Jira list and I didn't see this as a feature request or anything else. I also can't add a new item myself, so starting with the Community. Thanks!

Edits: Missed a few words

[Dave Buitenhek]

Hi Trudy - I appreciate the reply. Yes, I meant the list of Filters. I am interested in having the count of WIs listed on that screen for every Filter. I am aware that I can view each Filter to see the count at the bottom ... that just isn't helpful for my use case when I'm reviewing 20+ Filters at a time.

I am an Org Admin and Jira Admin, so I'll suggest this as an improvement. Thanks again.

[Chitra Nagdeo]

Hey @Dave Buitenhek ,

Welcome to Atlassian community!

When you open a filter, Jira displays the total number of issues at the top of the results. You may use Jira Dashboard Gadgets to get the count of the work fetched by filter and grouped by Assignee.

• Use the “Filter Results” gadget or “Issue Statistics” gadget on a dashboard.

• These gadgets can display the count of issues for each filter or group by assignee, status, etc.

• You can create a dashboard with multiple gadgets, each referencing a different filter, to see counts at a glance.

• When the user is deactivated, using the gadget the work assigned to that user can be reassigned.

Hope this helps!

Regards
Chitra Nagdeo

[Trudy Claspill]

Hello @Dave Buitenhek 

Can you provide a screen image of the screen you are referring to when you say "the Filters screen itself"? Are you referring to the screen that lists the filters at this URL?

<your base url>t/jira/filters

Options you have for suggesting a change to Atlassian:

1. Use the Feedback option under the Help button (the question mark near your avatar) in Jira itself to provide feedback directly to Atlassian.
2. Escalate the request to your Jira Administrators who can open a support case with Atlassian to ask if such a request already exists.

When you execute a saved Filter or ad-hoc filter the count of returned issues does show in the bottom right corner of the results in the List view

In the Details view it shows in the bottom left corner.

[Trudy Claspill]

I suspect that this would be a difficult feature to implement. Providing that number would require actually executing each of those filters.

1. How often should the filters be executed to update that number on the screen?
2. Should all the filters shown on the page be refreshed each time to load the page?
3. If you filter the list of filters should that cause the numbers to be updated?
4. What kind of load is that going to put on the system?

Hi Trudy - I appreciate the reply. Yes, I meant the list of Filters. I am interested in having the count of WIs listed on that screen for every Filter. I am aware that I can view each Filter to see the count at the bottom ... that just isn't helpful for my use case when I'm reviewing 20+ Filters at a time.

I am an Org Admin and Jira Admin, so I'll suggest this as an improvement. Thanks again.

[Dave Buitenhek]

These are all fair points, Trudy. This is my two cents (without putting in a ton of thought):

1. How often should the filters be executed to update that number on the screen
   - [DB] Upon initial page load only ... many screens I view in Jira require me to navigate away / return or refresh anyway.
2. Should all the filters shown on the page be refreshed each time to load the page?
   - [DB] Yes.
3. If you filter the list of filters should that cause the numbers to be updated?
   - [DB] Yes, but I assume this would be a similar concept to pagination.
4. What kind of load is that going to put on the system?
   - [DB] I assume no additional load than showing "## of 1000+" when viewing any particular Filter. If I want to see the actual total for that Filter, I have to click the '1000+' value to show it.